Privacy Notice
Privacy Notice
Last Updated: July 25, 2025
This Privacy Notice explains how Velniellerr, operated by HONGKONG HOPEN INTERNATIONAL LIMITED, collects, handles, uses, stores, and shares personal information when you visit our website, purchase from our store, communicate with us, or otherwise use our services.
We value your privacy and take reasonable measures to handle personal information responsibly while providing a secure and convenient online shopping experience.
By accessing or using the Velniellerr website, submitting information to us, or placing an order, you acknowledge the practices described in this Privacy Notice.
Personal Information We May Collect
We may receive personal information directly from you when you interact with our store, including when you:
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Browse or use our website
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Place an order or complete a transaction
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Subscribe to newsletters, promotions, or store communications
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Contact customer service
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Submit a review, survey, comment, or other feedback
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Participate in promotional activities or other store features
Depending on how you interact with us, the information collected may include:
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Name
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Email address
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Telephone number
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Billing address
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Shipping address
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Payment-related details
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Purchase and order history
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Customer service communications
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Information that you voluntarily provide to us
We may also collect certain information automatically when you access our website.
This may include:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Links selected
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Approximate session duration
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Website interaction data
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Cookies
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Log information
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Pixels and similar technologies
Purposes for Using Your Information
We may process personal information when reasonably necessary to operate our store and provide services to our customers.
This may include using information to:
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Accept, verify, process, fulfill, and deliver purchases
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Send order confirmations and delivery notifications
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Provide shipment tracking information
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Respond to questions and customer support requests
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Address refunds, claims, disputes, or other order concerns
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Maintain and improve our website and services
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Better understand how customers use our store
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Provide relevant product suggestions or customized website content
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Deliver marketing and promotional communications
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Measure advertising and marketing performance
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Help identify and prevent fraudulent or unauthorized transactions
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Protect our customers, website, and business from security risks
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Maintain internal business and transaction records
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Meet applicable legal, accounting, tax, regulatory, or compliance obligations
Cookies and Similar Technologies
Velniellerr may use cookies, tracking pixels, and related technologies to support website functionality and improve the overall shopping experience.
These technologies may be used to remember preferences, understand website traffic, measure performance, provide relevant advertising, and help our website operate correctly.
Cookies used on our website may include:
Essential Cookies
These cookies support basic functions that are necessary for the website and checkout process to operate.
Analytics and Performance Cookies
These technologies help us understand website traffic, visitor activity, and how customers interact with different pages or features.
Preference Cookies
These cookies may remember settings such as language, location, region, or currency preferences.
Advertising Cookies
Advertising technologies may help us provide more relevant promotional content and evaluate the effectiveness of advertising campaigns.
You may be able to block, limit, or delete cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality, and some features may no longer work as intended.
When Information May Be Shared
We may provide personal information to selected third parties when this is reasonably necessary to operate our business, complete customer transactions, or provide services.
These parties may include:
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Payment processors
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Banks and payment service providers
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Shipping carriers and delivery companies
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Warehousing and order fulfillment providers
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Customer service providers
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Email and communication platforms
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Marketing and advertising providers
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Analytics providers
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Website hosting and technology providers
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Professional advisers and service contractors
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Government, regulatory, legal, or law enforcement authorities where disclosure is required by applicable law
Service providers generally receive only the information reasonably necessary for the services they perform on our behalf.
We may also create or use aggregated, statistical, de-identified, or anonymized information for analytics, reporting, operational improvement, advertising, or other legitimate business purposes.
Velniellerr does not sell your personal information.
Email and SMS Marketing
If you subscribe to marketing communications, provide your contact information during checkout, or otherwise consent to receive promotional updates, we may send you information relating to products, promotions, abandoned carts, store announcements, or other relevant offers.
If you provide your telephone number and opt in to SMS communications, you may receive messages such as:
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Order-related notifications
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Delivery updates
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Abandoned checkout reminders
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Promotional or marketing messages
You may stop receiving promotional SMS communications by following the opt-out instructions contained in the message.
You may unsubscribe from promotional emails at any time by selecting the “unsubscribe” option included in our marketing emails.
You may also contact us at:
Operational communications relating to an active order, payment, shipment, security matter, or customer service case may still be sent when necessary.
Your Privacy Rights and Choices
Depending on where you live and the privacy laws that apply to you, you may have certain rights relating to your personal information.
These may include the right to request:
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Access to personal information we hold about you
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Correction of inaccurate or incomplete information
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Deletion of certain personal information
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Restriction of certain processing activities
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Information regarding how your personal information is used
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Withdrawal from certain marketing communications
Privacy rights vary by jurisdiction and may be subject to legal limitations, exemptions, or identity verification requirements.
To submit a privacy-related request, contact:
Please provide enough information for us to identify your request and, where necessary, verify your identity.
Privacy Rights for California Residents
Residents of California may have additional privacy rights under applicable California privacy laws.
Subject to applicable requirements and exceptions, California residents may be entitled to request information regarding:
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Categories of personal information collected
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Sources from which personal information was obtained
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Purposes for collecting or using personal information
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Categories of third parties that may receive personal information
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Specific personal information maintained about the requesting individual
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Deletion or correction of eligible personal information
California residents may also request additional information concerning our privacy practices where provided by applicable law.
To submit a request, email:
Please use the following subject line:
Attn: California Privacy
This will help us identify and process your request appropriately.
Privacy of Children
Velniellerr's website and services are not designed or directed toward children under 13 years of age.
We do not knowingly seek or intentionally collect personal information from children under 13.
If we become aware that information from a child has been collected inappropriately, we will take reasonable measures to remove that information from our records.
Individuals under the age of 18 should use our website only with the appropriate involvement, consent, or supervision of a parent or legal guardian where required.
Protection of Personal Information
We maintain reasonable organizational, administrative, technical, and physical safeguards intended to reduce the risk of unauthorized access, misuse, loss, alteration, or disclosure of personal information.
Depending on the transaction and service used, safeguards may include secure payment systems, access controls, and SSL or similar encryption technology.
Nevertheless, no website, digital storage system, or online transmission method can be guaranteed to be completely secure.
For this reason, while we take reasonable precautions to protect personal information, we cannot guarantee absolute security.
External Websites and Third-Party Services
Our website may contain links or integrations that lead to websites, services, applications, or platforms operated by third parties.
Once you leave our website or interact directly with a third-party provider, its own privacy practices and policies may apply.
Velniellerr is not responsible for the privacy policies, security practices, content, or operation of independent third-party websites.
We encourage you to review the applicable privacy notice before providing personal information to an external service.
International Processing and Data Transfers
Because Velniellerr operates with service providers and business partners in multiple regions, your personal information may be processed, stored, accessed, or transferred outside the country where you live.
Locations may include:
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United States
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Canada
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Hong Kong
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Other countries or regions where our vendors, logistics partners, technology providers, or business partners operate
Privacy and data protection rules may vary between jurisdictions.
By using our website and services, you acknowledge that your information may be processed in locations outside your home jurisdiction where permitted by applicable law.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business or legal purposes.
Retention periods may depend on factors such as:
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Order and fulfillment requirements
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Customer service needs
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Payment and transaction records
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Fraud prevention
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Security obligations
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Accounting and tax requirements
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Legal or regulatory obligations
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Dispute resolution
When information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable law and our internal practices.
Changes to This Privacy Notice
We may revise this Privacy Notice periodically.
Updates may be made to reflect changes involving:
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Our business operations
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Our website or services
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Technology providers
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Legal or regulatory obligations
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Privacy practices
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Service providers or business partners
When changes are made, the revised Privacy Notice will be posted on this page and the “Last Updated” date may be changed accordingly.
Your continued use of Velniellerr after an updated Privacy Notice is posted will be subject to the revised terms to the extent permitted by applicable law.
Contact Us
If you have questions about this Privacy Notice, wish to exercise a privacy right, require help unsubscribing from communications, or have a privacy-related complaint, please contact us using the details below.
Store Name: Velniellerr
Email: support@velniellerr.com
Phone: +1 (828) 392-5772
Company Name:
HONGKONG HOPEN INTERNATIONAL LIMITED
Business Address:
ROOM 70, 7/F., WOON LEE COMMERCIAL BUILDING
7-9 AUSTIN AVE
TSIM SHA TSUI
HONG KONG
We will review privacy-related inquiries and respond in accordance with applicable legal requirements.