Contact Us

At Velniellerr, providing a smooth and reliable shopping experience is important to us. If you have questions about a product, need assistance with an existing order, or would like help with any other matter, our customer service team is ready to assist you.

Get in Touch

For the quickest assistance, please contact us by email:

Email: support@velniellerr.com

Phone: +1 (828) 392-5772

When contacting us about an order, please include the following details so we can locate your purchase and assist you more efficiently:

• Your full name

• Your order number, for example: 042SHOP-1442

• The email address used when placing your order

• A brief but detailed explanation of your question or issue

Our support team is available 24 hours a day, 7 days a week, and we aim to reply to all customer inquiries within 24–48 hours.

Company Information

Store Name: Velniellerr

Company Name:
HONGKONG HOPEN INTERNATIONAL LIMITED

Company Address:
ROOM 70, 7/F., WOON LEE COMMERCIAL BUILDING
7-9 AUSTIN AVE
TSIM SHA TSUI
HONG KONG

Email: support@velniellerr.com

Phone: +1 (828) 392-5772

We appreciate you choosing Velniellerr and look forward to helping you with any questions regarding your shopping experience.